What are escalation rules for AI agents?
Answer:
Rules that force an agent to pause and ask for help when risk is high, confidence is low, or retries fail.
The full story
Escalation rules define when an agent must stop and hand the situation to a human.
Practical guidelines
- Escalate on low confidence.
- Escalate after N retries or exceptions.
- Escalate for policy matches (PII, money, prod).
A good rule: start conservative, measure outcomes, then expand autonomy where the data supports it.